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FAQs

Filter Questions:
What floorstanding speakers match bookshelf speakers?
All the speakers within each ‘Series’ have the same sound characteristic. For example; the 3010, 3020 bookshelf and 3050 tower speakers have the same tonal balance, but the power handling and bass extension increases as you go up the range.
2050i, 2020i, 2010i, Concept 20, Concept 40, floorstander, tower, compact
What is the correct height for the speaker?
Ideally, the small high frequency (tweeter) speaker should be at approximately your ear height, when you are in your usual listening position.
HF unit, seated, listening room, positioning, placement, location
Are small speakers as good as large ones?
Yes. All the speakers within each ‘Series’ have the same sound characteristic. For example; the 3010, 3020 bookshelf and 3050 tower speakers have the same tonal balance, but the power handling and bass extension increases as you go up the range.
family sound, Q Acoustics sound, range sound,
How do I maximize my bass performance?
Placing the rear of the speakers close to a wall will exaggerate the bass response.
improve bass, rear wall proximity,
What type of speaker cable should I use?
We design, engineer and voice all Q Acoustics speakers with QED cables, which we sell in most countries and hope to bring to the USA very soon. In the meantime we recommend you use good quality speaker cable and avoid very thin ‘bell wire’ cables.
amplifier connection, connecting, wire, wiring, cabling, binding posts
Why are there two sets of terminals on my speakers?
This allows you to bi-wire or bi-amplify your speakers if you wish. Take a look at our blog to help you explore the benefits of bi wiring: http://www.qacoustics.co.uk/blog/2016/06/08/bi-wiring-speakers-exploration-benefits/
binding posts, amplifier connection, connecting, wiring, cabling
What is Bi-Wiring?
In effect, bi-wiring electrically moves your speaker’s crossover from the back of your speakers to the back of your amplifier. This makes a small improvement to sound quality. Take a look at our blog to help you explore the benefits of bi-wiring: http://www.qacoustics.co.uk/blog/2016/06/08/bi-wiring-speakers-exploration-benefits/
binding posts, amplifier connection, connecting, wiring, cabling
What is Bi-Amping?
Bi-amping means you have an individual dedicated power amplifier for each tweeter and bass unit in your speakers. This can deliver a substantial improvement in sound quality.
binding posts, amplifier connection, connecting, wiring, cabling
What receiver or amplifier works best with Q Acoustics loudspeakers?
There is no specific brand. Q Acoustics speakers will produce great sound when matched with any good quality amplifier or receiver.
recommendation, amplifier matching, audio brands, compatibility
How can I tell if the amplifier or receiver is clipping?
If the music sounds distorted, this often indicates that the amplifier is clipping. If this is the case, please immediately reduce the volume. Failure to do so may lead to damage to the speaker’s drive units.
overloading, overloaded, overdrive, overdriven,
What centre speaker matches with my 5.1 set up?
All the speakers within each Q Acoustics ‘Series’ have the same sound characteristic. For example, the 3090C centre perfectly matches the 3010, 3020 and 3050 models. They are also the same width as most amplifiers or receivers so can fit into Hi-fi and AV furniture.
matching, center, home theatre, home cinema
Will the loudspeakers I use for my new home theatre system sound good when listening to music?
Very definitely yes! All Q Acoustics speakers are simply designed to be great speakers. That means they produce outstanding results for both music and home theatre.
flexibility, compatible, home cinema, 5.1
Where do I place the surround speakers in my room for the best performance?
We have written a blog which hopefully gives you all the information you would need based on your room layout as to where is best to position your speakers. http://www.qacoustics.co.uk/blog/2016/04/08/how-to-set-up-your-hi-fi-speakers/
rear channels, effects speakers, placement, position, positioning,
Can I use a different speaker range for my surround speakers?
Yes of course, but there will be a slightly different sound characteristic.
compatible speaker brands, rear channels, effects speakers, 5.1
Where should my Centre speaker go?
The centre channel speaker anchors the movie’s dialog to the screen. So it should be aligned with the centre of your screen, usually above or below the screen.
3090, 2000c, placement, position, positioning, centre, center. 5.1
Subwoofer positioning – how should I position my subwoofer?
Firstly, safety is the most important thing. Position the subwoofer where you won’t trip over it (or the cables connecting it). If this means you still have a choice of positions then, without altering any volume levels, try it in the various positions. Wherever sounds best, is best. This will probably also be the position where it sounds a little louder.
sub, sub-bass, placement, position, positioning, 5.1
How high on my wall would you recommend I have my surround speakers?
We have written a blog which hopefully gives you all the information you would need based on your room layout as to where is best to position your speakers. http://www.qacoustics.co.uk/blog/2016/04/08/how-to-set-up-your-hi-fi-speakers/
rear channels, effects speakers, placement, position, positioning, 5.1
Would it affect the sound quality if the speaker were closer to a wall than specified in the manual?
Yes. But Q Acoustics speakers are supplied with sponge rubber ‘Port Bungs’ to compensate for precisely this situation.
balance adjustment, compensation, placement, position, positioning,
How do I run my speakers in?
Simply play them as normal. We expect them to be ‘run in’ after around 72 hours use.
bed in, burn in, optimise,
Do I need to run in my subwoofer?
You don’t ‘need’ to run in any speakers, but we expect speakers to sound a little better after approximately 72 hours of use.
sub, sub-bass,
What happens if the amplifier rating is less than the power handling of the speaker?
It is possible to damage speakers with any amplifier, high power or low power, if you really want to. Naturally this should be avoided. A lower power amplifier should be OK unless you overdrive it, causing it to ‘clip’. A good rule is: if it sounds distorted then you are causing damage.
distortion, damage, burned, open circuit,
Will it damage my speakers if I have an amp that is more powerful than the power rating of the speakers?
It is possible to damage speakers with any amplifier, high power or low power, if you really want to. Naturally this should be avoided. A higher power amplifier should be OK but please be sensible. A good rule is: if it sounds distorted then you are causing damage.
distortion, damage, burned, open circuit,
How long is my warranty?
Passive Loudspeakers: 5 years from the date of purchase, or 4 years if product is not registered with us.  Active Loudspeakers & Subwoofers: 2 years from the date of purchase or 1 year if product is not registered with us. Register at your product now for an extended warranty: http://www.qacoustics.co.uk/register
warrant, repair, replace, registration, register,
Why is the bass in my Media 4 soundbar so low?
If the soundbar is placed on a flat surface you must make sure the supplied rubber feet are installed so the subwoofer can perform correctly.
placement, position, positioning, sub bass, accessories
There's no sound when my Media 4 soundbar is connected using the optical cable method?
One of the reasons the M4 (Media 4) sounds so good is because it’s a purely stereo product. This means the product sending the digital signal to the M4 must be configured (via the set-up menu) to send a PCM Stereo signal.
Netflix, multi-channel, 5.1
Do I need to program my soundbar?
No, but one of the reasons the M4 (Media 4) sounds so good is because it’s a purely stereo product. This means the product sending the digital signal to the M4 must be configured (via the set-up menu) to send a PCM Stereo signal. This is the same for M3 (Media 3).
Netflix, multi-channel, 5.1
If I cannot select a PCM stereo signal from my TV?
Most movie applications like Netflix will have a method of selecting stereo or 5.1 within the Audio choices section, where you can also choose other languages or subtitles.
multi-channel,
My TV doesn’t have an ARC (Audio Return Channel) HDMI. Does that mean I can’t use my TV remote to control the M3?
Not necessarily. The key feature required to allow your TV’s remote handset to control the M3 is called CEC (Consumer Electronics Control). This started to appear in TV’s from late 2006 with the introduction of HDMI v1.3, but many manufacturers chose to use their own proprietary name for it. The main practical difference compared to HDMI v1.4, (which started to appear in TV’s from early 2010), is that a separate Optical digital cable is required to convey the audio, no longer required with HDMI v1.4 because of the integral Audio Return Channel (ARC). So if you cannot get audio via the HDMI connection to an older TV try adding an optical connection at the same time.
Samsung - Anynet+ Sony - BRAVIA Link or BRAVIA Sync Sharp - Aquos Link Hitachi - HDMI-CEC AOC - E-link Pioneer - Kuro Link Toshiba - Regza Link or CE-Link Onkyo - RIHD (Remote Interactive over HDMI) LG - SimpLink Panasonic - VIERA Link or HDAVI Control or EZ-Sync Philips - EasyLink Mitsubishi - NetCommand
How do I use the M4 soundbar or BT3 speakers with Sky Q?
The standard Sky Q Remote uses Bluetooth to send instructions and not infrared (IR), which is required to control the QM4 or BT3, so will not work.

Sky do an additional handset however, which uses IR and will work: https://accessories.sky.com/catalogue/products/sky-q-remote?section=skyq&category=all

Procedure:
Hold down buttons 1 and 3 on the Sky Q remote (not touch remote) you should see red LED flash twice
Press ? (bottom right)
Press 0 2 9 7 each digit should respond with a flash on the red LED the last digit will give 2 flashes from the Red LED which will indicate that the code has been successfully stored.
Sky, remote; handset, M4, Media 4, BT3, codes, volume, control